Return and Refund Policy

Scope

This policy covers booking deposits paid to The Wild EDGE Safaris for 4×4 self-drive hire (Nairobi / Johannesburg), and the refundable security deposit, which for bookings paid through this site is included in the first payment. Payments are processed via IntaSend.

Booking deposit — cancellation schedule

Refunds of the booking deposit depend on how many days before scheduled pickup you cancel (calendar days unless your agreement states otherwise):

• 30 days or more before pickup — full refund of the booking deposit.
• 14–29 days before pickup — 50% refund of the booking deposit.
• Under 14 days before pickup — no refund of the booking deposit.

Minimum hire is 3 days; early return after collection does not automatically create a pro-rata refund unless we agree in writing.

How to cancel

Cancel in writing (email or WhatsApp to the contacts on our contact page), quoting your booking reference. The effective date is when we receive your notice.

Security deposit release

The refundable security deposit is separate from the rental total and the booking deposit. For bookings paid through this site it is included in the first payment, held during the hire, and tracked on your booking until it is refunded or used. (Older bookings paid before this flow may have had it taken at vehicle collection.) After a clean return (no outstanding damage, loss, fines, or unpaid charges), it is released within 5–7 business days. Deductions, if any, will be itemised on your booking before release of any remaining balance.

Payment method & timing

Approved refunds are returned via the original IntaSend payment method where possible. Bank and card networks may take additional time after we initiate the refund.

Our cancellations

If we must cancel because a vehicle becomes unavailable and we cannot offer a suitable alternative, we will refund prepaid booking amounts for the cancelled hire. We are not liable for consequential travel costs beyond that refund unless required by law.

Related terms

See also our Terms and Conditions and Privacy Policy. Driver age (25+) and minimum 3-day hire still apply to any rebooking.