Help Centre
Frequently Asked Questions
Quick answers about booking, kit, borders, deposits, and support.
What does "2 sleeper" and "4 sleeper" mean?
"Sleeper" refers to the sleeping capacity of the rooftop tent setup. A 2-sleeper vehicle has one 2-person rooftop tent. A 4-sleeper has an additional ground tent or second rooftop tent, accommodating 4 people sleeping. All sleeping equipment is included.
Are all vehicles fully kitted with no extra charges?
Yes. Every vehicle includes: rooftop tent(s), 12V compressor fridge, full camp kitchen, recovery kit, camp chairs and table, bedding and pillows, LED lighting, dual battery, Africa offline maps, vehicle briefing, 24/7 support, and basic insurance. No surprise extras.
What is the minimum trip duration?
All rentals have a minimum of 3 days. There is no upper limit. Longer trips receive better rates. We recommend 7–10 days for multi-country routes to experience them fully.
Do routes have to start and end in Nairobi?
Most routes begin and return to Nairobi. We also offer Nairobi→Johannesburg one-way routes and Johannesburg→Nairobi one-way routes. One-way routes require prior arrangement for vehicle repositioning — factor this into your quote request.
Can I cross international borders in the vehicle?
Yes — this is our speciality. We prepare all cross-border documentation: authorisation letter, Yellow Card / ZEP-RE insurance, country-specific paperwork. Specify all countries at booking. Border crossing fees (approx. $15–30 each) are the renter's responsibility.
What happens in the Rwanda / Uganda rule?
Any route visiting Rwanda must also include Uganda in the same itinerary. This is a routing rule we follow for practical and documentation reasons. All Rwanda routes in our 24-route set automatically include Uganda.
What is the minimum age and licence requirement?
All drivers must be 25+ with a full licence held for 3+ years (primary). Additional authorised drivers must also be 25+ and listed on the booking. International Driving Permit (IDP) required for non-English-speaking countries. Original passport required for all cross-border travel.
How much is the deposit?
$500–$1,000 refundable security deposit, held at collection and released within 5–7 business days after clean return. Comprehensive CDW (Damage Waiver) available to reduce liability.
What fuel do the vehicles use?
All vehicles run on diesel. Fuel is the renter's responsibility. We include a region-specific fuel guide in your route briefing document.
How far in advance should I book?
We recommend 4–6 weeks for peak season (Jun–Oct). Short-notice bookings possible — WhatsApp us for fastest turnaround on availability.
What is the cancellation policy?
30+ days before pickup: full deposit refund. 14–29 days: 50% refund. Under 14 days: no refund. We strongly recommend travel insurance for all international trips.
Why are prices 15% lower than before?
We've reduced our pricing across all vehicles by 15% (rounded to the nearest $5) to better reflect current market rates and increase accessibility. Prices are fully transparent — what you see is what you pay.
Still have questions?
Our team can help with bookings, paperwork, and trip planning.